Northwest Nexus Frequently Asked Questions
Business Web Services

Uploading Your Web Site:

You have been supplied with a username and password to access your new site. It is recommended that you initially use the IP address of the site instead of the name, as all of the name servers may not be current - this may take a couple of days, at best.

To upload your site via ftp:

  1. Connect to
  2. Login with the username and password that you have been assigned for the Business Web server
  3. Upload your files

Your pages may be maintained via FTP, using your login name and password. Again, until the Domain Name Servers (DNS) pick up on your server's information, you might find it necessary to FTP to the IP number assigned to your server. Telnet access to the machine is also available for you to maintain your web account (password, etc.) or to modify file permissions on scripts, etc. Telnet to either your server's name ( or to the IP address. You will be placed in your home directory and will need to cd /users/yourusername/pages to get to the location of your web pages. If you wish to change your assigned password, you may use the "passwd" command from the system's command prompt.

The root directory for the pages on the new site is /users/LOGIN/pages. We can accept either index.htm or index.html as the home page. When you (the webmaster) starts working on the site, that is the remote directory to use for the FTP session.

How To Contact Technical Support:

*** NOTE ***

Please have you Account Number and Order Number available when contacting Northwest Nexus.

A representative from our Provisioning staff will be in contact with you during the first several days of your service. For on-going support issues we have two ways you can contact us. For non-critical issues you may choose to e-mail your questions to For issues of a more urgent nature please call our technical support department at (425)455-3505 or if long distance 1-888-NWNEXUS. At the main auto attendant message press 2 for Technical Support then at the sub-menu press 2 for Web Hosting support. For problems concerning your associated PPP Dial-Up service please press 1 at the auto attendant sub menu.

Reports and Logs:

Cumulative reports of your server activity are located at http://www.yourdomain.dom/logs (replace YOURSERVER with the actual server name). You will then be promted for a login name and password. These are the same as your username and password we have provided you for this account. We will supply you with weekly and monthly reports of your Website's activity. The reports are formatted for HTML and can be viewed in your browser.

The Business Web UNIX Server:

Your web pages are currently hosted on an DEC Alpha platform, using the Digital Unix operating system and support software. Perl and GCC are available for CGI scripts and development of special applications you might need for enhancing your server.

In order to keep performance maximized, we schedule the second Sunday of each month for a 'maintenance window' in which we may do software or hardware upgrades, etc.; system downtime is held to a minimum.

Anonymous FTP:

A directory is setup for you to allow anonymous FTP access to files. This directory is accessible at:
Your account is the only one with ability to upload content to this directory. Anonymous FTP users have read only access (for security reasons) to it. You can upload files to this directory by ftp'ing to: (a DNS entry of can be made upon request).
    ...and going to the directory:

CGI Scripts and Image Maps:

There is a directory named /users/LOGIN/cgi-pvt that would contain your CGI scripts. In order for the server to find it, the proper CGI reference is: /cgi-bin/LOGIN/

Imagemaps are a little tougher:

For example, in the /users/LOGIN/pages directory (where you might have the bulk of your pages), there might be an 'images' subdirectory.

(Note that the webmaster may create subdirectories BELOW the 'pages' directory, for convenience).

In that subdirectory, there is 'mapindex.gif' picture for the imagemap, and the corresponding '' file. So to display that imagemap there reference would be:

Moving Websites:

If you used to have your site at another URL address and want people to see your new site and they only know your old address, you might need something like this to re-direct hits to your new site. Replace all the 'generic' stuff with your specific information, and put this in place of your OLD index.html file(s):

This will reload to the new location in eight seconds. Feel feel to use variations on the theme.

Premium Business Web UNIX Services:

If you are interested in CyberCash or Secure Socket Layer (SSL) information, please contact support via email: CyberCash info may be obtained from the website.

RealAudio Support is provided on your Premium Business Web Server. Your RA files need to be placed in /users/$LOGIN/rafiles. The HREF would look something like:

    <a href="">Our sound file</a>
The file.ram would have something like
where sound.ra is your RealAudio clip. RealAudio Server must be configured for your web site, so please let us know when you have your "sound.ra" files in place and we will set up the server to recognize them. For more information on RealAudio, take a look at (aka

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