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Mail:  "-ERR Maildrop lock busy" or other error messages


Q.  I'm using Eudora to retrieve my mail from halcyon and Eudora displays
    the message:

         -ERR Maildrop lock busy

    ...and I can't get my mail.  Then I try to use Chameleon Mail, and it
    tells me I have an incorrect password.  How can I fix this?

A.  The problem arises when, in the course of transferring your mail from
    your mailbox on halcyon to your system, the network connection is lost
    for some reason.  The POP program doesn't know that the connection was
    broken, and so the lock that's put on your mailbox (to protect you from
    losing mail while you're transferring it) stays there, like a faithful
    dog waiting for the return of its master.

    You can remove this lock easily by logging in to coho.halcyon.com.
    You'll need to use a telnet client, like the one that comes with the
    Chameleon Sampler for Windows, or NCSA Telnet for the Macintosh.

    Using your telnet client to connect to coho.halcyon.com, log in using
    your name and password.  If you get the menu, choose the R option
    ("Re-sync your POP mailbox").  You'll see some messages, and all should
    be well once again.  If the menu doesn't automatically come up when you
    log in, you can run it by typing:

         menu

    ...at the shell prompt.

    In the unlikely -- but by no means impossible -- event that this does
    not fix your problem, please call tech support at 455-3505.


(29-Mar-96/maiemlbo/WRD)
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Copyright 1996  Northwest Nexus Inc.  All Rights Reserved.
This document may not be reproduced nor redistributed in any form without
express permission; contact us at support@halcyon.com with questions.