POP box FAQ's:
| How do I access email with my POP Account?
|
You will need some sort of Internet access. Your POP Account is only for
email. It does not include connectivity to the Internet. You can access the
Internet through a dialup PPP account, a corporate account or any other means that
connects via TCP/IP. Once you have Internet access established, activate
your email client and set it up as listed below. After the client is setup
and you are connected to the Internet, you should be able to send and
receive email.
| Can I connect up to the Internet with my POP Account?
|
No, your POP Account is for email only. You will need to have Internet
access to make use of it. This can be through a corporate account, a dialup
PPP account or any other means that connects you to the Internet via TCP/IP.
If you try to enter your pop box username and password in your dialer (ie Win95's Dialup Networking
Connect To, it simply won't work.
| What is my email address?
|
You email address is based on an email name you have chosen. It is
coupled
to your domain name with an '@' sign. For example if you selected sara as
you email name and your domain name is zlf.com then your email address is
sara@zlf.com. You can capitalize any part of your email address. For
example; Sara@ZLF.Com. The current convention is to use lower case
throughout the entire address.
If you don't have a domain name, then your email address would be
sara@pop.halcyon.com instead.
| How do I configure my POP client to get email from my POP Account? |
Depending the POP client used, you will need to supply a POP account entry or
a POP username and a POP server name (or inbound mail server). If you need
to supply a POP account entry, it would be in the form;
username@mail.domain.dom where username is the login name you have chosen to
access your POP account and domain.dom is the your domain name. The word
`mail' is necessary in front of domain.dom as it points your POP client at
the POP server. It is NOT part of your email address. Also note, your POP
username could be different from your email name. For example; your email
address could be sara@zlf.com and your POP account entry
saralynn@mail.zlf.com. Your POP account entry is not case sensitive however
the standard convention is to use all lower case.
For those without domain names, the convention is username@pop.halcyon.com
for programs that request the POP account (ie Eudora).
Other mail programs (ie Netscape) will ask for the username and server
names seperately. If you need to supply a POP username and a POP server
name (inbound mail server), you would use the login name you have
selected as the POP username and mail.domain.dom where domain.dom is your
domain and those without domains will use pop.halcyon.com. For those
with domains, the word 'mail' is necessary in front of domain.dom as it
points your POP client at the POP server. The POP username could be
different from the name used in your email address. Your POP username and POP server name are not case sensitive however the standard convention is to use all lower case.
You will also be asked for an SMTP server or outbound mail server. It would be
smtp.nwnexus.com.
You will also need to set your email address. This will be different from
the POP account entry. It will be the address you have chosen to receive email
and must be unique on the POP mail server. It's important set the proper email
address otherwise email you send out will not have the correct return address.
When you check your mail, you will be asked for a password. This is the
password you've selected to be associated with your POP username. YOUR PASSWORD
IS CASE SENSITIVE.
| Why is my POP account login name different from my Email address name?
|
This occurs because the login name must be unique on the POP server. The
POP server is home to many domains. For example; if Sara at dajh.com chose
sara as a login name then that name is in use and can not be utilized by anyone
else on the POP server. Sara at zlf.com would have to choose a unique username
such as saralynn. They could both use sara as an email name as the addresses are still unique; sara@dajh.com and sara@zlf.com.
| How do I change my password?
|
You can change your password with a web browser such as Internet Explorer or
Netscape. Set the URL to http://mail.domain.dom where domain.dom is your
The word 'mail' is necessary in front of domain.dom as it points your web
browser at the POP server. domain. Those without domains should use
http://pop.halcyon.com.
You will be asked to login with your email address and password. This is the same password you use to check your
email. (Note; the email address is used to login to the web server and not
the POP account entry.) Enter the information in and click on
'Authenticate'. This will bring you to the Account Management screen. From there, click on 'Change Mail Account/POP3 Password'. This takes you to the Mail Account Password Form. On this screen simple enter your new password twice and click on 'Submit'. Y
ou password is now changed.
Your password must be 6 or more characters in length and it is CASE
SENSITIVE. It's recommend that you use a password that is upper and lower case and has some numbers and/or other characters beside letters.
| How do I set/change the Vacation info for my account?
|
You can set/change your Vacation info with a web browser such as Internet
Explorer or Netscape. Set the URL to http://mail.domain.dom. where
domain.dom is your domain. The word 'mail' is necessary in front of
domain.dom as it points your web browser at the POP server. Again,
those without domains should use http://pop.halcyon.com. You will
be asked to login with your email address and password. This is the same
password you use to check your email. (Note; the email address is used to
login to the web server and not the POP account entry.) Enter the
information in and click on 'Authenticate'. This will bring you to the
Account Management screen. From there, click on 'Set Vacation Message'.
This takes you to the Vacation Message Form. On this screen enter your
vacation message large box and click on the small box next to 'Check here
to send the vacation notice entered below to your correspondents'. Click
on 'Submit'. Your vacation message is now ready.
| How do I set/change my finger info?
|
You can change your finger info with a web browser such as Internet Explorer
or Netscape. Set the URL to http://mail.domain.dom where domain.dom is your
domain, or http://pop.halcyon.com.
The word 'mail' is necessary in front of domain.dom as it points
your web browser at the POP server. You will be asked to login with your
email address and password. This is the same password you use to check your
email. (Note; the email address is used to login to the web server and not
the POP account entry.) Enter the information in and click on
Authenticate'.
This will bring you to the Account Management screen. From there, click on
'Edit Finger Information'. This takes you to the Finger Information Form. On
this screen enter your finger information and click on 'Submit'. Your finger
information is now ready.
| How do I change my delivery options (Mail Forwarding)?
|
You can change your delivery options with a web browser such as Internet
Explorer or Netscape. Set the URL to http://mail.domain.dom where domain.dom
is your domain, or http://pop.halcyon.com.
The word 'mail' is necessary in front of domain.dom as it
points your web browser at the POP server. You will be asked to login with
your email address and password. This is the same password you use to check
your email. (Note; the email address is used to login to the web server
and not the POP account entry.) Enter the information in and click on
'Authenticate'. This will bring you to the Account Management screen. From there, click on 'Select Mail Delivery Method'. This takes you to the Mail Delivery Method Form. The only thing that can be setup on this form is mail forwarding. Enter the address
you would like mail to be forwarded to. Click on 'Submit'. Your mail forwarding is now ready. We do not support unix delivery or program deliver. Please do not put entries or checks in these fields it this could cause mail to not be delivered.
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